LE-TRA Freight Costs on Re-dispacth
Dear friends, I'd like to count on you all to figure out how to solve one problem faced here.
Well, several customers are closed when the truck lives the plant and the truck do not drop the good in the customer side. the truck return to the plant and the customer will be contacted on next day and the truck go there again.
A new freight cost must be created, but how to handle the new freight cost (re-dispatch) in LE-TRA keeping the relation with the actual Sales Order and so on ? does anyone has this scenario ?
I understand that you would like to put an additional charge as the customer dint accept in first delivery and since its a second attempt for delivery.
You may have several approches.
1. Create a condition type and enter the value on the condition in shipment cost .
2. Use user exits in the shipment planning to flag if its rescheduling and re planning and based on that you may have some % of actual delivery cost added up in shipment cost.
This can also be addressed several ways depending on business need