Offline Approval Mail contains .mht data instead body text

[Former Member]

Hello experts,

I'm using the offline approval function of SRM 7. I'm running the report /SAPSRM/OFFLINEAPPROVALSEND for creating and sending the email.

The problem is, that the email contains no body text. Instead there is a data attachment with the same name as my the subject and ending with ".mht"

When clicking this mht data the browser opens and it shows the approval body as html.

changing the parameter to clear text format of report /SAPSRM/OFFLINEAPPROVALSEND makes the same. but the mht opened in browser shows the site in plane text.

Hope someone can help to solve the problem.

[masa_139]

Hi,

Which email client do you use?

Regards,

Masa

[Former Member]

Hi Masa,

good question. I send the Approval Mail to MS Outlook, to IBM Lotus Notes and to my private web.de account.

All E-Mails contains no body but this .mht data.

[masa_139]

Hi,

It looks like SRM side issue. Please create a customer message from SAP Service Marketplace.

Regards,

Masa

[Former Member]

Ok I created an oss support message. Hope this will help.

Thanks for your efforts

[ramki_maley]

I faced the same issue and found Note 1464418 (created probably in response to Rico's OSS message) fixes the issue.

Cheers,

Ramki.