shopping cart locked for approval

[former_member100349]

Hello,

can you please help,i got one issue is when the approver is trying to approve the shopping cart it thrown error message "shopping cart locked".due to this reason the approver not able to approve the shopping cart.

Request you to please help me where i need to check in SRM side.

this is the matter of urgency.

Regards

sis

[Former Member]

Hi,

Has the user been ejected from a previous SRM session? I could be that another session of this same user blocks the workitem.

Ask the user to unlock. Check if a session is still opened via AL08. If yes, kill the sessions via SM04.

Regards,

Geoffroy

[Former Member]

Hi,

Kindly close the issue if the problem is resolved.

Regards,

Vikas

[Former Member]

Hi,

You should run CLEAN_REQREQ_UP and BBP_GET_STATUS.

Regards,

Vikas

[former_member100349]

Hello,

after running also approver has encontered this error.

please advise.

Regards,

sis

[former_member183819]

BBP_GET_STATUS_2 JOB MIGHT BE RUNNING IN THE BACK GROUND and check via sm12 how many locks are there .

muthu

[former_member100349]

Hello,

i checked as you advised but there is no lock entries. please suggest me where should i check.

Regards,

sis

[Former Member]

Hello,

Kindly check in lock table BBP_WFLOCK.

Regards,

Vikas

[former_member100349]

Hello,

Really i thanks to you,and i found one work flow lock entry related to that approver as you advised.

what happened to that please suggest me.

what i need to advise the approver.

kindly advise me further where should i check.

Thanks in advance.

[Former Member]

Hi,

You remove this lock using report BBP_DEL_WFLOCK.

Regards,

Vikas

[Former Member]

Hi,

If the program "BBP_DEL_WFLOCK" does not exist then you need to apply OSS note 820040 before running this program.

You have to implement the coding from note 820040.

Regards,

Vikas