Hi,
We have the typical DPC scenario in which the estimated periods are recalculated according to the real meter reading.
However, in some cases where the estimation is due to a client unethical behaviour (this is stored in the meter reading note), when the real meter reading happens, we must keep the estimation and also bill the reestimated period accordingly. For example, if we have estimated 35 m3 and, when the real reading come, the DPC, after making the recalculation, determines it should have been 40 m3, we will bill 40m3 but will not reverse the 35.
Does anyone have dealt with a similar scenario before?
We have thought that one way to solve this problem is to delete the DPC adjustment line (in the example, the line that reverses the 35 m3) from the billing document, depending on the meter reading note.
How can we do that?, with a Z-variant is possible?
Thank you very much,
Regards,
Manuel
