Product Proposal in ISU

[Former Member]

Hi Experts,

Is anybody having document on Product Proposal in ISU, please share it.

In Product Proposal screen in SAP CRM 2007, There is a dropdown Customer Consumption and Start date. What is the significance and how it works.

Regards,

Ankush Singla

[oliviawalsh · Accepted solution]

Hello,

The following information may be of some help for you:

Settings for the product proposal in Customizing under SAP

Utilities -> Customer Service -> CRM Integration -> Product Proposal.

The customer consumption segment is the basis for the product proposal. This is allocated to

a product catalog in the IMG. You can use customer-specific settings in the business add-in

to adjust the product proposal to meet your own requirements. For example, you can control

which products the system proposes based on the premise address or the customeru2019s credit

rating.

Billing simulation allows agents to inform customers of upcoming bill amounts or budget billing

amounts. Billing of a sample contract with the selected product is also simulated in SAP IS-U.

All the Business Add-Ins (BAdIs) for the product proposal are grouped together in the

enhancement spot ISU_PRODUCT_PROPOSAL.

Search SE37 -> ISU_PRP*

Regards

Olivia

[FranziMickIT]

Hi Ankush Singla,

you can find documentation regarding the product proposal in the application help. Please try this link: [http://help.sap.com/saphelp_crm70/helpdata/en/75/c0b44241d44c9393f0b936c82cea69/frameset.htm|http://help.sap.com/saphelp_crm70/helpdata/en/75/c0b44241d44c9393f0b936c82cea69/frameset.htm] (Functions for the Utilities Industry --> Functions for the Interaction Center (Utilities Industry) --> Product Proposal in the Interaction Center).

Furthermore, you can find information about how to set up the product proposal in the cookbook "IS-U/CRM Contract Integration" which you find at the SAP Service Marketplace (service.sap.com/utilities --> SAP for Utilities - Product Information --> SAP CRM for Utilities --> Cookbooks&Guidelines).

Best regards,

Franziska

[Former Member]

closing.

[Former Member]

hello ankush,

Have u found a way forward to this?

Thanks,

Zid.