We're considering implementing a CR&B Solution that involves integrating a non-UNICODE version of ECC 6 with a UNICODE version of CRM 7.0.
The AS-IS state is:
- ECC 6 (non-UNICODE) used for a number of ERP processes
- CRM 7.0 (UNICODE) used for IT Helpdesk functions
The project is scoped to:
- Implement CR&B processes on the same ECC 6 (non-UNICODE) system currently used for ERP processes.
- Implement interaction center functions for customer service on the same CRM 7.0 (UNICODE) system currently used for IT Helpdesk. The CRM interaction center would have the standard level of integration back to the ECC system found in CIS systems / CR&B for Utilities solutions.
English is the only language used and has no requirements to support any other languages.
We are looking for the following advice:
- Confirmation that this is technically possible to have these 2 versions of UNICODE and non-UNICDE systems integrate as part of a CR&B solution?
- Examples of other clients where we have implemented this combination of systems?
- Any advice on any issues or limitations that may occur as a result on integrating these UNICODE and non-UNICODE systems?
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