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Crystal Reports XI Pro - Updates

Hello,

I recently purchased Crystal Reports XI Pro and have installed this on a windows 2003 machine. The current version installed is 11.0.0.1282. I've also registered the product with SAP. I'm not sure if this is the correct forum to post this question, but when I open Crystal Reports and go to Help > Check for Updates - I get a pop that says:

The Update Service does not recognize this product. Please contact your software vendor for updates to this product. Error 13001: Product Not Registered with the Update Service.

Can someone point me in the right direction to register my product with the Update Service so this functionality will work?

Thanks in advance

Former Member
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