Dear Sir
In order that customer complaints are attended on top priority, the first step is that the concerned persons should be aware of it immediately after it is lodged.
Hence it is proposed that immediately after a complaint is recorded in SAP, an auto-mail should go to the following persons :
we create service notifcation and soon it is saved user should received outlook mail with information notification no. so no. material,equipment no. all the data customer no. class type
I
regards
kunal
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