No Data displayed in overview tab under Transaction Data in Support Messsag

[Former Member]

Dear All

In support desk I am raising a message as a message creator from a satellite system

Then as an administrator i assign the call to the processor

At this stage when i change from Fast entry mode to Transaction Data i can see the details and communication under Overview tab.

Now When i log in as a processor or end user and see in my messages and open the message which is raised for solution

i cannot see any thing under Overview tab.

Overview tab is coming blank for same message raised.

Please help is there any component or role to be activated or given to processor and end user for seeing the details under Overview tab.

Thanks

Vishrut Shah

[Miguel_Ariño · Accepted solution]

Hello,

Perhaps the authorizations for some text types are missing or the check is working wrong.

Some notes:

1018320 Authority checks (CRM_TXT_ID) not working properly

865068 Authorization object for text types

854050 Display and change authorization for texts

953666 Authorization check for Service Desk texts

I hope this information helps.

Best regards,

Miguel Ariñ

[Former Member · Accepted solution]

Thank you so much for your reply i am working on it and reply you again.

[Nibu · Accepted solution]

Hi Shah,

Please check the link below, it may help you for assigning authorizations:

http://help.sap.com/saphelp_sm32/helpdata/en/45/cb27429d16db2ce10000000a1550b0/content.htm

Check http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50557bd9-6b6f-2a10-259d-b0cdc6b12... and search the authorization part .

Regards,

Nibu Antony