Escalation not getting triggered in Alert

[Former Member]

Hi

I have triggered an alert from BPM which is successfully received both in my mail box as well as Alert inbox.

If the Alert is not confirmed, it should trigger an Escalation. In the Alert configuration I have maintained the recipient of the Escalation message, the tolerance limit and also have checked "Escalation Active"

But the Escalation is not getting triggered. Kindly advice...

Anup

[Former Member · Accepted solution]

Hi Anup,

Please go through these..

http://help.sap.com/saphelp_nw2004s/helpdata/en/96/f1033c128f4a7de10000000a114084/frameset.htm

http://help.sap.com/saphelp_nw2004s/helpdata/en/4a/2dc1e0778648afa9e69d9a44244def/frameset.htm

http://help.sap.com/saphelp_nw2004s/helpdata/en/49/cbfb40f17af66fe10000000a1550b0/frameset.htm

cheers,

Prashanth

[bhavesh_kantilal]

Hi Anup,

<i>The escalation functionality is based on the administrator report RSALERTPROC. This report has to be scheduled as a regular job. For information on this report, see Administration Reports.</i>

Check the note in Point 4 F in ths link,

http://help.sap.com/saphelp_nw04/helpdata/en/96/f1033c128f4a7de10000000a114084/content.htm

Regards,

Bhavesh

[Former Member]

Hi Bhavesh,

Thank you very much.. I executed the report and the Escalation was triggred succesfully.

But do i have to execute this report everytime, Because if its the case then this makes no sense.The Escalation should be at runtime.

Kindly advice on this....

Thanks & Regards,

Anup

[Former Member]

Hi Anup,

You can schedule this report as backgroud job.

Check Activities section for RSALERTPROC ...

http://help.sap.com/saphelp_nw04/helpdata/en/af/34193cb4f5131de10000000a11405a/content.htm

Regards

Anand

[bhavesh_kantilal]

Hi Anup,

Like already mentioned by Anand, you can schedule this report as a Baclgroound Job using transcation SM 36.

Regards,

Bhavesh