ChaRM External Reference Number Field

[Former Member]

Hi

In ChaRM, we have used external reference number field for information. When a ChaRM CR is created, the requester fills required information in the field. In Normal Correction, this information is not automatically taken from the CR document to the correction document. When we search a normal correction by external reference number, it does not give any result, as the information is only shown in the CR document. This however works as expected in Ur.gent Corrections.

What could we do about this?

Many thanks for your answers in advance.

BR Li

[raquel_pereiradacunha · Accepted solution]

Hello,

you need to check the mapping rules for field External Reference Number in copy control for Normal Corrections.

Go to the IMG: Scenario specific->change request management->Extended config->change trans types->copy control

Define Mapping rules.

Regards,

Raquel

[Former Member · Accepted solution]

Hi

It worked! thank you for the answer. (points given)

BR Li