to replace defective goods free of cost if it is brought back

[Former Member]

Hi all

can any one suggest me how to go about this scenario

how to replace defective goods free of cost if it is brought back within 6 months of the invoice date.

what is the process

thanks in advance

sri

[Former Member]

Hi,

To replace defective goods a return process with a free of charge SO and delivery must be in place.

Process:

1. Create a returns sales order w.r.t the billing document of the defective goods

2. Create a returns delivery and do the PGR

3. Create a Sales Order (new order type or OR can be used) with the replacement qty, please note that the pricing here should be zero.

4. Do the delivery for this order and PGI.

5. Please note that billing is not required as we giving the goods free of charge.

In order to do the above process all the configurations should be in place. The returns SO item category should not be relevant for billing, similarly the subsequent SO item category should not be relevant for billing.

Hope this helps.

Regards,

Vinu