Material returns for customer without our SAP invoice

[Former Member]

Our customer has sent back our material with self invoice. He is not send our invoice copy with that, So we can't treat it as sales return. So please tell us, how to receive this material in our inventory.

Note : This is production material, So it can't receive directly in inventory.

[Former Member · Accepted solution]

Solutions provided are good. Inventory is adjusted but I would like to add, just in case if the material went out Free and if you are returning and raising a credit note, then you will be issuing a credit note to customer when you havent charged him anything.

So it will be safe to also try to get the invoice number if possible.

Regards

Sai

[Former Member]

Hi,

With reference to Lakshmipathi and Anupa's reply , you can also put the returned materials to Blocked stock or Restricted stock .

Once the QC has done , the you can move it to Unrestricted stock.

Regards

M. Lakshmi Narasimhan

[Former Member]

Hi,

Though customer hasn't sent your initial invoice copy, as far as sales are concern it's a sales return. So you have to treat it as a return and go through return process.

Since you don't know the exact billing document number you sent that material out, you can use VF05 to find the billing documents relevant for that material and Payer. (Since you know the material and Payer)

Though you cannot make sure about the exact invoice number, try to create the return order for at least one of the invoices you have with the same material and payer combination.

So that you keep the full document flow in the system (Though it's not the exact invoice number, all others are same - Material, payer, etc)

If finding a matching invoice number is not possible; then directly create the return order (without invoice reference) and do the return.

Best regards,

Anupa

[Lakshmipathi]

First of all, you should not confuse with what is being followed physically and in SAP. Accompanying original invoice along with returns is a physical activity and you cannot put the blame on end customer. At any time, you can get this.

You have to create a return sale order, after checking with the end customer for billing reference and take back the inventory by generating a return delivery against this return order.

thanks

G. Lakshmipathi