Service desk - Approval Scenario - Status change - Action
I have following set of statuses :
To Be Approved
Sent to SAP
I am having a approval scenario in which, only certain messages arrives in Transaction monitor with status 'To be approved' as a first status, otherwise as a status 'New' as a first status. The differentiation has to be done based on Component.
How this can be acheived ?. How to change the status and how to differentiate based on component ?
Further, If a message arrives with status 'To be approved' ( If above works ), an manual action has to be executed from the actions button , which changes the status to 'Approved' automatically.
How this can be done ?