Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Service desk - Approval Scenario - Status change - Action

Hi All

I have following set of statuses :

New

To Be Approved

Approved

In process

Customer Action

Sent to SAP

Proposed Solution

Confirmed

Closed

I am having a approval scenario in which, only certain messages arrives in Transaction monitor with status 'To be approved' as a first status, otherwise as a status 'New' as a first status. The differentiation has to be done based on Component.

How this can be acheived ?. How to change the status and how to differentiate based on component ?

Further, If a message arrives with status 'To be approved' ( If above works ), an manual action has to be executed from the actions button , which changes the status to 'Approved' automatically.

How this can be done ?

Regards

Mohit

Former Member
Not what you were looking for? View more on this topic or Ask a question