Error creating a request in CUP

[Former Member]

Hi Experts,

I am trying to create a request in CUP. I get the error "Error creating a request". My initiator is setup correctly and I am pretty sure the conditions meets. The error message doesn't give any specific details.

Could any one please help me out on analyzing this message!

Thanks!

CP

[sunny_pahuja2 · Accepted solution]

what your log file says ?

Thanks

Sunny

[Former Member · Accepted solution]

Hi Sunny,

I get the below error in the log file.

] ERROR Exception during EJB call, Ignoring and trying Webservice Call

com.virsa.ae.service.ServiceException: Exception in getting the results from the EJB service : com/virsa/cc/xsys/webservices/dto/WSRAInputParamDTO

at java.lang.Throwable.<init>(Throwable.java:216)

at java.lang.Exception.<init>(Exception.java:59)

at com.virsa.ae.core.AEException.<init>(AEException.java:49)

at com.virsa.ae.service.ServiceException.<init>(ServiceException.java:45)

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.getViolations(RiskAnalysisEJB53DAO.java:294)

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.getViolations(RiskAnalysisEJB53DAO.java:418)

at com.virsa.ae.service.sap.RiskAnalysisEJB53DAO.determineRisks(RiskAnalysisEJB53DAO.java:526)

at com.virsa.ae.service.sap.RiskAnalysis53DAO.determineRisks(RiskAnalysis53DAO.java:103)

at com.virsa.ae.accessrequests.bo.RiskAnalysisBO.findViolations(RiskAnalysisBO.java:182)

at com.virsa.ae.accessrequests.bo.RiskAnalysisBO.findViolations(RiskAnalysisBO.java:80)

at com.virsa.ae.accessrequests.bo.RequestBO.saveRiskAnalysis(RequestBO.java:3984)

at com.virsa.ae.accessrequests.bo.RequestBO.saveNewRequest(RequestBO.java:369)

at com.virsa.ae.accessrequests.actions.CreateRequestAction.createRequest(CreateRequestAction.java:325)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.createRequestHandler(EUCreateRequestAction.java:126)

Also, if I try to do a risk analysis I get an error message that system is not found. Any Ideas?

Thanks!

Chinmaya

[Former Member · Accepted solution]

Chinmaya,

Go to Configuration -> Risk Analysis -> Risk Analysis On Request Submission, change 'Perform Risk Analysis on Request' to 'No' and click on Save. This should resolve your create request issue.

Now, the real problem here is related to Risk Analysis. For that, please open another thread.

Regards,

Alpesh

[Former Member · Accepted solution]

Please look at the following thread and see if it solves your issue:

ERROR Exception during EJB call, Ignoring and trying Webservice Call com.virsa.ae.service.ServiceException: Exception in getting the results from the EJB service

Thanks,

Himadama