Ibase configuration problem

[former_member448339]

I had successfully configured Service desk in Solution manager 4.0. But I need to configure IBASE as well. When i go through SPRO to config the same, select solution and gone to EDIT -> Initial data transfer to Ibase and i got IBASE generated sucessfully.

but when i open through IB52, 53 system shows error "Parameter IBTYP has unauthorized value 01" . when i try to create IB51 then system say error - IBase category 01 does not exist in table T371A.

Please help to kill this problem.

thanks in advance.

Tejinder

[Miguel_Ariño]

Hello Tejinder,

Please check if the following entry exists in table T371A (installed base category):

MANDT IBTYP STSMA COMPIND CONFIND FILID VALTYP INTST STTYP IBASEMAIN CHGKZ CASEKZ DESCR

001 01 X 01 2 1 02 X Installed Base

If this entry is missing , Ibase type Installed Base will not be present in your system, and this is a problem because by default an entry of type 'Installed base' (with IBTYP) 01 is created by Solution Manager. This is what makes the error appear all the time.

Best regards,

Miguel Ariñ

[Former Member]

Hi,

In IB52, the ibase field which prompts u by default, do a F4/F8 check to see if there had been any other entries using 01 selection as well, 01 selection should be unique.

Hope this helps.

Cheers

SH

[Former Member]

try creating an Ibase through IB51

Regards,

Sneha Vyas.

[Paul_Babier]

Tejinder,

You may want to do the IMG activity again, as there may be an issue with the tables, espcially if you performed a client copy.

Hope this helps.

Regards,

Paul

[Former Member]

Dear Kishor,

Please review the following note which I believe should help you out.

864195 - Error 513 when you enter Support Desk Message

Also, please validate that the users in question have enough authorization for this.

Thanks,

Mark