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Problems printing

Dear Forum,

I have a collegue in the US who cant print. I have set up his printer in SPAD like the rest of the printers. I'm using access method "C", hostprinter syntax is:
<printservername>\<printername>. Hostname is servername of the ERP system. The printer is a Xerox phaser 3500, but device type is set to KOC650A1: bizhub C650 Series PCL (the xerox should be PCL compatible, however I dont think this should be the problem). I can ping the printerserver from the SAP server. If anyone has a suggestion why this setup doesnt work please let me know.

Here is a copy of the log:

SAP spool error log


Print request processing log

The host spool is reporting errors

Windows/NT error 1722 [
XXXXXXXXX\PRNXXXXXXXX]: "The RPC server is unavailable."

Errors occurred processing this print request

Error during print request output. l_rc = 1

There may be no printout

And another one:

Message: Windows/NT error 1722 [
XXXXXXXXX\PRNXXXXXX] "The RPC server is unavailable."

Date: 13.04.2010

Time: 18:08:16

Job status: Completed

Error class: Error

Area: Data transfer

Printout: Not printed

Message recognition SAP-T100

Former Member

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