After Upgradation BPF is not working for some users

[Former Member]

Hi All,

We have recently upgraded from BPC 5.1 to 7MS SP7. we are having multi server setup with one application / reporting server (windows 2003 and one sql server 2008 (windows 2003 64 bit).

Intially before upgradation we don't have any issues with BPF and it worked fine for all users. But post upgradation tasks within the BPF does not work for other users except for the first two people who first used it. Other users have the same rights as the ones who can access the tasks.

when they click on the link it gets them to eExcel and the right application but doesnt open the package or report assigned to the task. It doesn't give us any errors, on the status bar we get a message finalising but does not getting any thing.

Any inputs ??

[PatrickFavre]

Hi,

Are you sure that those users have installed BPC 7 SP7 clients on their machine? Meaning that you uninstalled 5.1 clients and installed the new client from http://servername/Osoft?

If yes, you should maybe run a client diagnostic on the machines and also check the Management Console for any error messages.

Hope this will drive you to a potential solution.

Best Regards,

Patrick

[Former Member]

Hi Patrick,

Thanks for your suggestions. Will check them and update you with the same if i need further help.