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DTW Service Contracts error

Hi,

We get an error for service contract as:

Invalid Code [CTR1.ItemCode][Line:1], "[FI893A 893A-B006]] CMFALT" Application-defined or object-defined error oServiceContracts

Our files are with layout

File 1: ServiceContracts

RecordKey - ContractTemplate - CustCode - EndDate - StartDate

1 - Hardware - CMFALT - 20100414 - 20080414

2 - Hardware - CACOLL - 20100415 - 20080415

File 2: ServiceContracts_Lines

RecordKey - LineNum - EndDate - InternalSerialNum - ItemCode - StartDate

1 - 0 - 20100414 - 893A-B006 - FI893A - 20080414

2 - 0 - 20100415 - 896B-A064 - FE896B - 20080415

Further clarifications:

1- We checked that the ItemCode exists on the Master data

2- The serial number does not exist since it is the opening load for start of SAP system.

Wondering what error we are making?

Thanks,

Ajay Audich

Edited by: Ajay Audich on Apr 13, 2010 9:52 PM

Former Member
Former Member replied

Hi Ajay,

You need to import the customer equipment cards before importing the service contracts. The equipment cards will contain the serial numbers mentioned in your contract import file.

VĂ©ronique

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