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CUP v5.3 SP11: Unlock User Account

Hello everyone,

My client has decided to not go with Password Self Service within CUP v5.3 SP11, as they will be implementing SSO in the next coming months. So, for the interim, they would like users to be able to log an Unlock Account request within CUP, which will then be routed directly to the IT team. I have configured the workflow, but when I try to test this, I am experiencing a problem.

When I select the u201CUnlock Accountu201D option, it wants to authenticate my SAP User ID and Password to make the request. Obviously, this will not work because the user making the request has forgotten their password. How do I configure so that they only have to enter their user ID (and not their password)? I donu2019t see a way to turn this off just for the one workflow. Iu2019ve looked at the Authentication section of the CUP Configuration, but that applies to all requests.

I am sorry u2026 I am sure that this is something very simple. I would greatly appreciate any advice! : )

Thank you!

Johonna

Former Member
Former Member replied

Hi Johonna,

You can not change the authentication system or scheme for just one request/workflow type. Also, if you use SAP as authentication system then I don't think you can easily use unlock account. Using LDAP as authentication system would be your best bet.

Regards,

Alpesh

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