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Assigning existing solution (SDB) to ticket

Hi Colleagues,

I cannot assign an existing solution to a ticket.

We have SAF and TREX woring fine. I can search all our problems and solutions with any problem using "Solution Database" tab in the ticket (CRMD_ORDER transaction).

But if I find a proper solution I cannot assing it to our ticket. It seems that "add to cart" in the hit screen is not activated.

If we create a new solution using action "SLFN0001_ADVANCED_SDB_CREATE", solution is attached to the ticket in "Solution Database" tab.

best regards.

Former Member

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