Assigning existing solution (SDB) to ticket
I cannot assign an existing solution to a ticket.
We have SAF and TREX woring fine. I can search all our problems and solutions with any problem using "Solution Database" tab in the ticket (CRMD_ORDER transaction).
But if I find a proper solution I cannot assing it to our ticket. It seems that "add to cart" in the hit screen is not activated.
If we create a new solution using action "SLFN0001_ADVANCED_SDB_CREATE", solution is attached to the ticket in "Solution Database" tab.