Deadline monitoring - 2 levels

[Former Member]

Hi Expert,

My requirement is to have 2 levels of deadline monitoring for workitem approval. If there is no response from approver for 3 days, only email notification should go to the approver and if there is no response or six days, email should go to approver and workitem should be forwarded to approver's superior. Now what i'm doing is if there is no responce for 3 days, i'm sending email notification and deleting workitem using obsolete workitem process flow and re-generating workitem to the same approver for second deadline monitoring. Is this the correct method or any work around I can perform?

Thanks in Advance.

[Former Member · Accepted solution]

This is the right approach

Thanks

Arghadip

[Former Member]

Thanks...