Background Job RSPPFPROCESS Taking too long to execute.
I'm working with SAP CRM 2007 - Interaction Centre
We have configured first response date and to do by date in item category.
If agent fails to response within the first response date or if agent fails to complete
to close the ticket within the to do by date,An action is configured to trigger and an
escalation email(Smart Form) is sent to agent`s manager inbox.
We have scheduled background job for the program RSPPFPROCESS with variant in background
to trigger this actions( It is scheduled 4 times in a day ).
Previously this job used to take 6 hours to complete execution.
But now its taking 12 hours to complete the execution and there is no change in the
Can anyone please advice me reason for this behavior.