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Unable to open service BOE120 TOMCAT and Unable to STOP severs in CCM

Hi Everyone,

i have installed business object Edge series 3.0 in windows 2008 server standard edition. I also installed crystal 2008, xcelsius engage 2008 , live office, SAP GUI 7.10. I did not installed SAP Integration yet. The installation has done in 'D-drive' instead of 'C-drive'. The installation has been done successfully for above products.

Now i am facing two problems.

In CCM, both TOMCAT and SIA are in running state.

1. when i try to open tomcat configuration, i am getting an error as below

' Unable to open service BOE120 TOMCAT'

2. In CCM, when try to stop the TOMCAT or SIA, system showing an error

'Unable to stop the service, Access Denied'.

But when i go to windows services, there i can able to stop tomcat.

What could be the reasons for above error? Wait for your reply.

Thank you all in advance



when you want to stop the services via ccm are you logged in as a user with local administrator rights ?



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