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Can CRM be used to replace SM service desk?

I have this question for a long time that is whether it is possible to use CRM functionallity monitoring CHARM related

change requests since they are CRM type tickets.

We use txn crm_dno_monitor to access change requests (CR) so far. Can we use CRM web client OR other CRM txn to do them same thing, even replace the SM service desk?

Thanks!

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Former Member replied

From CRM2007 and later there are no t-codes, the user tools are all web based. You did not say what version you are running. Even in 4.0 & 5.0 there is a web based CIC.

CIC0 was the t-code in the gui based version to access the the cic.

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