Mass change documents in Inbox

[Former Member]

Hi All,

Is it possible to Mass "Complete" of Mass change of "Status" for the documents in the Inbox.

Search all the documents based on the Prioirty is high and Choose all the documents at once and change the status to Inprocess.

Felt such feature should be provided in Inbox.

[former_member187490]

Hello,

Unfortunately, currently the multi-select feature in the Interaction Center Agent Inbox can only be used in combintation with the "Forward" and the "Delete' buttons. It is not possible to use multi-select in combination with "Reserve", "Reset" or "Complete". See SAP Notes 1441898 and 1160042 for details.

Best regards,

John