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what is L1, L2,L3 administration

Former Member
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Hi Guys,

'm new to sap ep administration pls tel me what is L1, L2, L3 administration in sap ep and their difference.

Thanks & Regards

Kamal

Accepted Solutions (1)

Accepted Solutions (1)

p330068
Active Contributor
0 Kudos

Hi Kamal,

L1, L2, L3 administration in SAP EP is nothing but the identifiaction for the portal support activity.

L1 - Call Center - that help to raise the request for portal user's

L2 - Portal Support - handle the portal issues that involve work related to portal administration with exiting functionalities like ( JCO Destination problems, System problems, SLD Problem, User access problem, portal general issues. iview/page workset/roles, KM, collaboration, ess/mss issue etc)

L3 - Involves if there need modify the functionality, changes in codes, some issue that effect bussiness etc.

Hope it helps

Regards

Arun

Former Member
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Hi Arun,

Is there any level in monitoring(L1,L2,L3). what is L1,L2,L3 monitoring.pls tel me..

thanks & Regards

kamal

p330068
Active Contributor
0 Kudos

Hi Kamal,

Monitoring is nothing but the managing the work/responsibilities in the team as term of portal support.

i.e. if you are working in the team, then need to distribute the work (requests) to the team.

Hope it helps

Regards

Arun

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Kamal,

See if the below link helps,

Regards,

Vishnu

Former Member
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Kamal,

I heard of L1, L2 and L3 for the SAP support team's position level.

Its normally used to refer the team.

I never heard of anything related to EP.

Please rephrase your question if you refer anything technical.