what is L1, L2,L3 administration
'm new to sap ep administration pls tel me what is L1, L2, L3 administration in sap ep and their difference.
Thanks & Regards
Arun Jaiswal replied
L1, L2, L3 administration in SAP EP is nothing but the identifiaction for the portal support activity.
L1 - Call Center - that help to raise the request for portal user's
L2 - Portal Support - handle the portal issues that involve work related to portal administration with exiting functionalities like ( JCO Destination problems, System problems, SLD Problem, User access problem, portal general issues. iview/page workset/roles, KM, collaboration, ess/mss issue etc)
L3 - Involves if there need modify the functionality, changes in codes, some issue that effect bussiness etc.
Hope it helps