How to diagnose HTTP 500 Internal Server Error

[former_member279412]

Hi all,

I have installed SSM 7.5 SP05 Hot Fix 1 on a Windows 2003 Server (64 bits), but in the End User Interface, the Home and Strategy tabs always shows an HTTP 500 Internal Server Error, how can diagnose this kind of error in order to solve this problem? Other tabs, for example the Initiatives tab works fine, the problem is only with the Home and Strategy tabs.

Thanks in advance.

Best Regards,

Douglas

[former_member279412]

Hi Ricardo,

No, as I have know this two tabs are not affected by the model connections, where I have problems previously if this model connections are not created is in the scorecard tab. However, I will try to define all the connections and try it again.

Best Regards,

Douglas

[Former Member]

Hi Douglas,

First thing, can you confirm if your model connections are working?

Regards!

Ricardo

[former_member279412]

Hi Ricardo,

After configuring the model connections all is working fine, thank you!

I have the idea that in previous versions that is not needed and just affect the Scorecard tab, now I know that if affects other tabs too, however, instead of HTTP 500 error would be more helpful another message that suggest the configuration as a requirement.

Again thanks for your help.

Best Regards,

Douglas