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Connection broken error

Hi gurus,

I'm working with GRC Access Control 5.3

We were configurating CC and when we tried to run a Risk Analysis, RAR began to generate Data base files and the Hard Disk where the DB is installed run out of space.

After re-assigning the space (we work with virtual servers and storage locations) the DB never got online again.

My DB is MAX DB 7.7.04.28

I'am attaching the content of the file "dbmsrv_LINCE.err" which might help you in the way to help me.

Any help will be very appreciated

Thanks very much.

PID 2480: EXCEPTION caught, PID: 2480, thread: KernelEventProvider, code 0xc0000005 (Access violation) at IP 0x00000000006DFF77, read of address 0x00000000035C003C, time: 2010-01-20 15:17:42 GMT

PID 2480: -


> Emergency stack backtrace <----

PID 2480: Using 'StackWalk64' for stack tracing

PID 2480: Using dbghlp version 4.0 rev 5

PID 2480: Symbol search path:

PID 2480: F:\sapdb\GRP\db;F:\sapdb\GRP\db\pgm;F:\sapdb\GRP\db\symbols;F:\sapdb\GRP\db\sap;C:\WINDOWS

PID 2480: (0):0x00000000006dff77 [F0x000000000269f640](0x0,0x269f7e0,0x269f6e0,0x0)

PID 2480: (1):0x00000000006aa7b9 [F0x000000000269f6b0](0x269f848,0x269fac0,0x120,0x0)

PID 2480: (2):0x00000000006ab4e8 [F0x000000000269f710](0x3d0000,0x38,0x900d18,0x77d6e38c)

PID 2480: (3):0x00000000004c0e87 [F0x000000000269f890](0x269fac0,0x269fb50,0x120,0x22c8f40)

PID 2480: (4):0x00000000004c3c10 [F0x000000000269f9d0](0x224bae0,0x269fe70,0x2254cc0,0x269fdd0)

PID 2480: (5):0x00000000004aec50 [F0x000000000269fc70](0x18,0x18,0x18,0x2294dd0)

PID 2480: (6):0x00000000004249af [F0x000000000269fe40](0x22b0e30,0x269ff20,0x1,0x6c22e0)

PID 2480: (7):0x00000000004244a0 [F0x000000000269fed0](0x6c22e0,0x0,0x22b0e30,0x6c22e0)

PID 2480: (8):0x000000000067cfe5 [F0x000000000269ff30](0x0,0x3f7a30,0x3f7a30,0x6c22e0)

PID 2480: (9):0x00000000006c23c2 [F0x000000000269ff70](0x77d6b6a0,0x3f7a30,0x0,0x6c22e0)

PID 2480: (10):0x0000000077d6b6da [F0x000000000269ffa0](0x0,0x0,0x0,0x0)

PID 2480: -


> Dump of exception info <----

PID 2480: code: 0xc0000005 (Access violation)

PID 2480: flags: 0x00000000

PID 2480: operation: read of address 0x00000000035C003C

PID 2480: param[0]: 0x0000000000000000

PID 2480: param[1]: 0x00000000035c003c

PID 2480: program IP: 0x00000000006DFF77

PID 2480: -


> Register Dump <----

PID 2480: rax: 0x0000000000000000 rbx: 0x00000000003f7ec0

PID 2480: rcx: 0x0000000077ef0a2a rdx: 0x0000000000000000

PID 2480: rsi: 0x00000000035c0000 rdi: 0x0000000000000000

PID 2480: r08: 0x000000000269f508 r09: 0x000000000001d4c0

PID 2480: r10: 0x0000000000000000 r11: 0x0000000000000287

PID 2480: r12: 0x000000000269f6e0 r13: 0x000000000269f6a0

PID 2480: r14: 0x000000000269f7e0 r15: 0x00000000ffffffff

PID 2480: rsp: 0x000000000269f5f0 rbp: 0x000000000001d4c0

PID 2480: rip: 0x00000000006dff77 eflg: 0x00010246

PID 2480: cs: 0x00000033 ss: 0x0000002b

PID 2480: ds: 0x0000002b es: 0x0000002b

PID 2480: fs: 0x00000053 gs: 0x0000002b

PID 2480: dr0: 0x0000000000000000 dr1: 0x0000000000000000

PID 2480: dr2: 0x0000000000000000 dr3: 0x0000000000000000

PID 2480: dr6: 0x0000000000000000 dr7: 0x0000000000000000

PID 2480: -


> Floating-point/MMX register dump <----

PID 2480: header[0]: 0x0000000000000000 000000000000027f

PID 2480: header[1]: 0x0000000000001f80 0000000000000000

PID 2480: legacy[0]: 0x0000000000000000 0000000000000000

PID 2480: legacy[1]: 0x0000000000000000 0000000000000000

PID 2480: legacy[2]: 0x0000000000000000 0000000000000000

PID 2480: legacy[3]: 0x0000000000000000 0000000000000000

PID 2480: legacy[4]: 0x0000000000000000 0000000000000000

PID 2480: legacy[5]: 0x0000000000000000 0000000000000000

PID 2480: legacy[6]: 0x0000000000000000 0000000000000000

PID 2480: legacy[7]: 0x0000000000000000 0000000000000000

PID 2480: xmm[00]: 0x0000000000000000 0000000000000000

PID 2480: xmm[01]: 0x0000000000000000 0000000000000000

PID 2480: xmm[02]: 0x0000000000000000 0000000000000000

PID 2480: xmm[03]: 0x0000000000000000 0000000000000000

PID 2480: xmm[04]: 0x0000000000000000 0000000000000000

PID 2480: xmm[05]: 0x0000000000000000 0000000000000000

PID 2480: xmm[06]: 0x0000000000000000 0000000000000000

PID 2480: xmm[07]: 0x0000000000000000 0000000000000000

PID 2480: xmm[08]: 0x0000000000000000 0000000000000000

PID 2480: xmm[09]: 0x0000000000000000 0000000000000000

PID 2480: xmm[10]: 0x0000000000000000 0000000000000000

PID 2480: xmm[11]: 0x0000000000000000 0000000000000000

PID 2480: xmm[12]: 0x0000000000000000 0000000000000000

PID 2480: xmm[13]: 0x0000000000000000 0000000000000000

PID 2480: xmm[14]: 0x0000000000000000 0000000000000000

PID 2480: xmm[15]: 0x0000000000000000 0000000000000000

PID 2480: -


> Module List <----

PID 2480: |.text Start |.text End | Module File Name

PID 2480: |0x0000000000400000|0x0000000000a70000| F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: |0x0000000077c20000|0x0000000077d2c000| C:\WINDOWS\system32\USER32.dll

PID 2480: |0x0000000077d40000|0x0000000077eb3000| C:\WINDOWS\system32\kernel32.dll

PID 2480: |0x0000000077ec0000|0x0000000077ff9000| C:\WINDOWS\system32\ntdll.dll

PID 2480: |0x00000000724e0000|0x000000007261e000| C:\WINDOWS\system32\dbghelp.dll

PID 2480: |0x0000000077140000|0x000000007714c000| C:\WINDOWS\system32\WS2HELP.dll

PID 2480: |0x0000000077310000|0x0000000077340000| C:\WINDOWS\system32\WS2_32.dll

PID 2480: |0x0000000077370000|0x0000000077408000| C:\WINDOWS\system32\NETAPI32.dll

PID 2480: |0x000000007e380000|0x000000007e390000| C:\WINDOWS\system32\PSAPI.DLL

PID 2480: |0x000000007e9c0000|0x000000007e9e2000| C:\WINDOWS\system32\Secur32.dll

PID 2480: |0x000000007ef60000|0x000000007effb000| C:\WINDOWS\system32\SHLWAPI.dll

PID 2480: |0x000000007f000000|0x000000007f187000| C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_0A7B2435\comctl32.dll

PID 2480: |0x000000007f190000|0x000000007fb9a000| C:\WINDOWS\system32\SHELL32.dll

PID 2480: |0x000000007fbf0000|0x000000007fbfb000| C:\WINDOWS\system32\VERSION.dll

PID 2480: |0x000000007fc00000|0x000000007fc86000| C:\WINDOWS\system32\msvcrt.dll

PID 2480: |0x000000007fc90000|0x000000007fd2b000| C:\WINDOWS\system32\GDI32.dll

PID 2480: |0x000000007fd30000|0x000000007fec9000| C:\WINDOWS\system32\RPCRT4.dll

PID 2480: |0x000000007fee0000|0x000000007ffe5000| C:\WINDOWS\system32\ADVAPI32.dll

PID 2480: -


> Symbolic stack backtrace <----

PID 2480: 0: sql33c_receive + 0x137

PID 2480: SFrame: IP: 0x00000000006dff77 (0x00000000006dfe40+0x137) FP: 0x000000000269f640 SP: 0x000000000269f5f0 RP: 0x00000000006aa7b9

PID 2480: Params: 0x0, 0x269f7e0, 0x269f6e0, 0x0

PID 2480: Source: vos33-u.cpp:873

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 1: sql03u_receive + 0x169

PID 2480: SFrame: IP: 0x00000000006aa7b9 (0x00000000006aa650+0x169) FP: 0x000000000269f6b0 SP: 0x000000000269f650 RP: 0x00000000006ab4e8

PID 2480: Params: 0x269f848, 0x269fac0, 0x120, 0x0

PID 2480: Source: vos03u.cpp:1514

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 2: sqlareceive + 0x38

PID 2480: SFrame: IP: 0x00000000006ab4e8 (0x00000000006ab4b0+0x38) FP: 0x000000000269f710 SP: 0x000000000269f6c0 RP: 0x00000000004c0e87

PID 2480: Params: 0x3d0000, 0x38, 0x900d18, 0x77d6e38c

PID 2480: Source: vos03u.cpp:619

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 3: DBMSrvKnl_Session::Receive + 0x247

PID 2480: SFrame: IP: 0x00000000004c0e87 (0x00000000004c0c40+0x247) FP: 0x000000000269f890 SP: 0x000000000269f720 RP: 0x00000000004c3c10

PID 2480: Params: 0x269fac0, 0x269fb50, 0x120, 0x22c8f40

PID 2480: Source: dbmsrvknl_session.cpp:1223

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 4: DBMSrvKnl_Session::EventReceive + 0x130

PID 2480: SFrame: IP: 0x00000000004c3c10 (0x00000000004c3ae0+0x130) FP: 0x000000000269f9d0 SP: 0x000000000269f8a0 RP: 0x00000000004aec50

PID 2480: Params: 0x224bae0, 0x269fe70, 0x2254cc0, 0x269fdd0

PID 2480: Source: dbmsrvknl_session.cpp:508

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 5: DBMSrvKnl_EventSession::receiveEvent + 0x60

PID 2480: SFrame: IP: 0x00000000004aec50 (0x00000000004aebf0+0x60) FP: 0x000000000269fc70 SP: 0x000000000269f9e0 RP: 0x00000000004249af

PID 2480: Params: 0x18, 0x18, 0x18, 0x2294dd0

PID 2480: Source: dbmsrvknl_eventsession.cpp:176

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 6: DBMSrvDBE_KernelEventProvider::run + 0xef

PID 2480: SFrame: IP: 0x00000000004249af (0x00000000004248c0+0xef) FP: 0x000000000269fe40 SP: 0x000000000269fc80 RP: 0x00000000004244a0

PID 2480: Params: 0x22b0e30, 0x269ff20, 0x1, 0x6c22e0

PID 2480: Source: dbmsrvdbe_kerneleventprovider.cpp:60

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 7: DBMSrvThread_ForgetableThread::DBMSrvThreadMain + 0x30

PID 2480: SFrame: IP: 0x00000000004244a0 (0x0000000000424470+0x30) FP: 0x000000000269fed0 SP: 0x000000000269fe50 RP: 0x000000000067cfe5

PID 2480: Params: 0x6c22e0, 0x0, 0x22b0e30, 0x6c22e0

PID 2480: Source: dbmsrvthread_forgetablethread.cpp:33

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 8: RTEThread_Thread::CThreadMain + 0x95

PID 2480: SFrame: IP: 0x000000000067cfe5 (0x000000000067cf50+0x95) FP: 0x000000000269ff30 SP: 0x000000000269fee0 RP: 0x00000000006c23c2

PID 2480: Params: 0x0, 0x3f7a30, 0x3f7a30, 0x6c22e0

PID 2480: Source: rtethread_thread.cpp:350

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 9: eo07_Win32threadEntry + 0xe2

PID 2480: SFrame: IP: 0x00000000006c23c2 (0x00000000006c22e0+0xe2) FP: 0x000000000269ff70 SP: 0x000000000269ff40 RP: 0x0000000077d6b6da

PID 2480: Params: 0x77d6b6a0, 0x3f7a30, 0x0, 0x6c22e0

PID 2480: Source: veo07-u.cpp:1979

PID 2480: Module: F:\sapdb\GRP\db\pgm\dbmsrv.exe

PID 2480: -


PID 2480: 10: BaseThreadStart + 0x3a

PID 2480: SFrame: IP: 0x0000000077d6b6da (0x0000000077d6b6a0+0x3a) FP: 0x000000000269ffa0 SP: 0x000000000269ff80

PID 2480: Params: 0x0, 0x0, 0x0, 0x0

PID 2480: Module: C:\WINDOWS\system32\kernel32.dll

Former Member
Former Member replied

Dear Mr. Enzo Delorso,

1) If you are SAP customer, I recommend to create the SAP message on this issue.

2) You posted two different dbmsrv crash back stacks:

A) First two are looking different as the last posted dbmsrv crash.

    • Did you see the dbmsrv processes using 100% CPU time on the database server?

B) The last one contains the method DBMSrvShM_Base::removeZombieLines < 2. > in dbmsrv*.err file.

DBM Server crashes during cleanup of shared memory left from dbmsrv zombie process, which was killed, may be.

-> Could you please run the command on the database server:

xinstinfo GRP

F:\sapdb\GRP\db\pgm\dbmshm CHECK <indepDataPath> GRP

And post the results.

-> Please check that you have no DBMSRV processes running on the database server!

Stop the application, stop the x_server, close the dbmcli, DBMGUI and DB studio.

Then check if you still have dbmsrv zombie processes running. Kill them.

After that, rename in <indepDataPath>/wrk the files:

GRP.dbm.shi -> GRP.dbm.shi_old

GRP.dbm.shm -> GRP.dbm.shm_old

Try to connect to database as control user after that & post the results:

Dbmcli u2013d GRP u2013u <control>,<pwd>

<enter>

Dbmcli on GRP>db_state

u2026

Dbmcli on GRP>exit

3) Also you have old database version u201C7.7.04.28u201D.

I recommend to update it, when the problem with restart database will be solved.

Thank you and best regards, Natalia Khlopina

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