Attachment does not open in WebUI environment / CRM 7.0

[Former Member]

Dear all,

I get a problem while opening an attachment in an activity.

My error message is

No document display because of missing Customizing for HTTP service '/default_host/sap/bc/contentserver' -> See SAP Note 606745

But all activities for OSS note 606745 were completed.

How can I find out which method/event is used in order to display this message so that I can find out why it does not work.

In our development system I do not have a problem.

Any answer or feedback might help.

Angelika

[Former Member]

I was trying to view an attached document but always got an error: "No document display because of missing Customizing for HTTP service '/default_host/sap/bc/contentserver' -> See SAP Note 606745"

The only solution I found was external alias creation as it was mentioned before. BUT I still got an error.

To solve the problem I even change the user to dialog, but it has no effect.

Now it works, because I had signed out and signed in. I knew that there was no need in ICM restart, for example, after SICF configuration changes, but CRM Relogin is required and it was not mentioned anywhere...

[Former Member]

It worked. Thanks a lot.

[Former Member]

Thanks A. Lavorenz

after implement the SAP notes i followed your advice and now I can open attachments.

Goto transaction SICF:

a) goto EXTERN ALIASES

b) add /default_host/sap/bc/contentserver

c )add a user with password

Very important the user must be a type "system"

Claudia Cerulli

[Former Member]

The answer to my issue was that I did not have the enviornment value set

SECUDIR f:\usr\sap\SID\DVEMBMGS01\sec

hope it helps someone.

[Former Member]

Thanks... but I already had the settings, seems to be some other issue as I can display attached URL's but not any other type of attachment.

[Former Member]

Hi,

I have the exact same issue... were you able to resolve it? if so could you shed some light.

[Former Member]

Dear Mr. Fernandez,

the problem in my case was that in the service the username and password needs to be set.

Goto transaction SICF:

a) goto EXTERN ALIASES

b) add /default_host/sap/bc/contentserver

It is important to add a user with password, f. i. WF-BATCH

Then the stuff works.

Best regards,

A. Lavorenz