E-Sourcing Report Generation Issue

[Former Member]

Hi ,

Under Contract Management ,I'm not able to view the report ..the application was trying to retrieve the records for long time .. Can any one help me on this issue

Thanks in advance

Regards,

Deepika T

[Former Member]

Thanks Ankush .. I will try it out .. WIll it effect any Production data

[Former Member]

no it won't affect any data....

It will just clear the cache.....

~Ankush

[Former Member]

Thanks Ankush

[Former Member]

Any steps to refresh Cache ..

[Former Member]

Steps: As of version 5.1. not sure about previous versions

1) login as Enterprise user

2) goto system information

3) click on cache tab

4) click refresh all

~Ankush

[Former Member]

Hi Deepika,

Is system taking long time to retrieve the report or..its throwing some error?

If system is taking to long..try refreshing cache or even restart of system may help.

And if it's an erro, please post application log

~Ankush

[Former Member]

No specific errors

just log shows "queue: 'weblogic.kernel.Default' has been busy for "678" seconds working on the request "Http Request: /fsb/doc/query/query_test,q::-2147481044", which is more than the configured time (StuckThreadMaxTime) of "600" seconds.>

####<Apr 7, 2010 9:18:33 AM EDT> <Info> <WebLogicServer> <MD1AS172> <myserver> <ExecuteThread: '20' for queue: 'weblogic.kernel.Default'> <<WLS Kernel>> <> <BEA-000339> <ExecuteThread: '20' for queue: 'weblogic.kernel.Default' has become "unstuck".> "

Will restart works out

[Former Member]

Try restart only after trying refresh cache.

~Ankush