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Folders cannot be viewed in Infoview by end user


I have just installed Crystal Reports Server 2008 and intend to have users access reports thru Infoview. However, after setting up (user group, adding members, creating a folder and establishing security for the folder, adding crystal reports into the folder) the end users are still unable to see any of the reports or even the folder created. Even the Public Folders that comes in the installation does not show from the end user's access.

What am I missing?

Former Member

If you log in as the built in Administrator account, do you see these folders and reports? If so, then this is definitely a security issue and not a problem with the deployment.

As mentioned previously, ensure that the everyone group has rights to view this folder. You can use the Security Viewer within the CMC to help determine what the net rights for your user or group is. To do this, follow the below steps:

1) Log in to the CMC as the Administrator

2) Go to Folders and right click on the folder you are interested in

3) Select User Security from the menu

4) Click on the Group or User from the list of Principals.

5) Click the View Security button above the list.

6) This will launch Permissions Explorer and should show you the net rights that this user or group has on this folder.

Keep in mind that if you used the Explicit Deny right anywhere then this right takes over any Not Specified or Explicit Grant rights that you have anywhere in your security model. It is recommended that you only use Explicit Deny in extreme circumstances where a user or group can absolutely NEVER have that right. In most cases, the safest way to setup your security is to set everything to Not Specified, which is a deny by default, and Grant rights as they are needed. A Grant will overtake a Not Specified but a Deny will always win over anything else.

Hopefully this helps you determine the cause of your security issue.


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