Service Desk Configuration

[nirmal_konchada]

Hello All,

I have some configuration to be done on Solution Manager for Service Desk :

1. I want to create a alert notification when ever a new case has been raised in my So. Man.

2. I want to create some new status messages for my cases and want to change the default status from "New" to one created by me.

Any help in this is highly appreciated.

Nirmal.

[RajeevP]

Hi,

1. I am not sure about the alert notification feature you mentioned. You can configure emails when a new message is created or its status gets changed. Please refer http://www.renet-web.net/2009/07/23/automated-emails-in-sap-solution-manager-made-easy/ for how to do that.

2. You can create as many status as you require. Refer the status profile section in SPRO. Once you generate your status profile, assing 'initial' to the status which you want to use as the first one instead of the 'New'.

Rajeev

[nirmal_konchada]

Hello Rajeev,

The url that you have provided doesnt work for my region....

Can you please copy and paste the steps here

Reagrds,

Nirmal.K

[Former Member]

Hi Nirmal,

Please have a look to these links :

[http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/7318] [original link is broken] [original link is broken] [original link is broken];

[http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15438] [original link is broken] [original link is broken] [original link is broken];

Kind regards,

Stu00E9phane.

Edited by: Stephane BUSTARRET on Apr 6, 2010 9:50 AM

[Former Member]

Hi Nirmal,

Please refer to Stephane and below mentioned URL as well.

Hope it helps.

https://websmp103.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=01100035870000190382...

Cheers

Deepanshu