Problems with SAPlicense in Solution Manager

[Former Member]

Hi,

I finish to install a Solution Manager and Im having some issues with the license... When I try to access the system with another user the system present this error:

'logon not posile error in license check'

When I see this error I go to SLICENSE to delete it and I see that I can't delete the license with the user SAP.. but the funny thing is if I can't access the system with a normal user to delete the license and I can't delete it with SAP how can I delete the license??

I try to do diferent things to resolve the issue but is not working...:

1) I go to transaction SE14 and try to adjust and recreate the table SAPLIKEY to see if in this way I delete the license... but I see that the table is empty so this is not very helpfully.

2) I Try to delete the license in OS and when I put saplicense -delete the system request me the SYSTEM ID, HARDWARE KEY but I don't know what I need to put when request me the PRODUCTID...

Any help is appreciated to resolve this issue!!

Thanks people!!

[Former Member · Accepted solution]

Hi!

Thanks for your help!!

I check the OSS note and the system have applied the note..

I try to delete it in the OS but I don't know what to put in PRODUCTID..

Example::

smdadm> saplicense -delete

Specify your SAP System ID:

SAP SYSTEM ID = SMD

Specify your hardware key:

HARDWARE KEY = S1287128133

Specify the product ID

PRODUCTID = What I need to put here???? or where I can find the PRODUCTID that I need to put?

Thanks!

[Former Member · Accepted solution]

Try NetWeaver_ORA

If you are on Oracle.

Thanks,

Naveed

Edited by: Naveed Qureshi on Apr 1, 2010 10:40 AM

[JPReyes · Accepted solution]

if you use command saplicense -show you'll see the product ID

[Former Member]

After you finished installing the instance you 'll get the temp license.

In your case you might get this error,if your rdisp/mssserv_internal and rslg/collect_daemon/listen_port may listening to the same port.

Check your default profile for these two parameters.

If the two parameters are listening to 3900, then switch rslg/collect_daemon/listen_port value to 14<sysnr>.

Let us know if it get resolved.

[JPReyes]

You can delete and install the new license directly from OS level.

Read,

http://help.sap.com/saphelp_nw04/helpdata/en/1a/6cd7c6e8a111d18d970000e816c2ff/content.htm

Regards

Juan

[Former Member]

One thing that you can try from SLICENSE is hit the "New License" tab and then from the EDIT -> Delete License.

The second option would be to use following command from OS

saplikey pf=SID_xxx -help and then

saplikey pf=SID_xxx -delete <SID> <HW Key> <product>

you can get that information from your license.

[Note 1227762 - saplikey replaces saplicense as of Release 7.00|https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=1227762]

Hope this helps.

Thanks,

Naveed

[Former Member]

I had the same problem a few days ago,

and a SAP notes search provided:

Note 917936 - License keys cannot be deleted by user SAP*