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CUP Email Reminder

Former Member
0 Kudos

Hi,

Is it possible to send more than 1 email reminder to approvers who have not approved the requests in time? When testing CUP is sending reminder only once based on the value 'Select No. Of Days'. We would like to send reminders more than once after the approvers fail to approve the request. How can this be achieved? Ideally we would like 3 notifications be sent 1 every day after the request has been open for 'Select No. Of Days' ?

Please advise.

R R

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

How did you schedule the email reminder job? You can run a daily email reminder job.

Former Member
0 Kudos

Hi Christian,

Thanks for the reply. Job is scheduled to run daily and we are now getting notified correctly based on the number of days. I guess we can not count the number of reminders being sent or there is an option to include that in the email.

I have two questions about stale request process.

Is there any option to get notified once the stale request is canceled by CUP?

Request audit log shows a ID that has been used to cancel the stale request. This ID is not entered in 'Support' configuration and this screen is blank. Where does CUP gets this ID from?

Thanks

Answers (0)