AC 5.3 Critical Action Alert Emails not being sent

[Former Member]

HI:

We have set up Critical Action alerts for a couple of transactions and while the on-line alert logs are being generated correctly, the alert email is not being sent to the Risk Owner.

Does anyone know where I can trouble shoot this issue?

Thanks,

Margaret

[Former Member]

Margaret,

Have you set up the SMTP server in visual admin? RAR needs to use this server details to send out an email.

Alpesh

[Former Member]

>

> Margaret,
> 
>     Have you set up the SMTP server in visual admin? RAR needs to use this server details to send out an email.
> 
> Alpesh

Hi AlpeshMargaret,

Where are the instructions for setting up the SMTP server in visual admin for the purpose of Alert Generation? I am not seeing this in the Configuration Guide. Could you point me to the correct documentation?

Thanks!

--

Jes

[former_member203442]

Hi,

what was the solution to your problem?