Define Service Desk destinition in Solution manger system

[Former Member]

Hello Guys,

We are in to the implementation of SERVICE DESK Implementiation.

When we are trying in Defining Service Desk destinition in solution manager system we found that there is no EXECUTE button.

In my finding i found there is a missing the patch and suggested go head with the patch attachement S/W component Name BBPCRM S/W Component Relese : 500 SP Level :11,Highest Support Pack level : SAPKU50011.

For furthur proceedings we required to define the service desk desitintions in soluiton manger.

Suggtions are very helpful for furthur proceedings and can be rewarded.

Aniruch

[prakhar_saxena]

Hi

You need ST PI and ST API latest patches in connected systems to solman like R/3 etc

and there is plenty of material available on SMP and SDN search

can check these links

/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

/people/community.user/blog/2009/09/02/service-desk-sold-to-party-determination

also adva set up guide

https://websmp104.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=01100035870000012247...

Regards

Prakhar

Edited by: Prakhar Saxena on Apr 1, 2010 12:24 AM

Edited by: Prakhar Saxena on Apr 1, 2010 12:27 AM