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ChaRM w/o Service Desk

Dear All,

I have a confusion here, My client wants to implement CHARM , but there is no service Desk. Only they have EWA thats it. Now If i am implementing CHARM then for every issues system will create an change doc right ? Even if there is no customising change also do we need to create a TP ? How to handle any simple query / error from end user which is not required any customizing changes ?

regds,

CB

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