ChaRM w/o Service Desk
I have a confusion here, My client wants to implement CHARM , but there is no service Desk. Only they have EWA thats it. Now If i am implementing CHARM then for every issues system will create an change doc right ? Even if there is no customising change also do we need to create a TP ? How to handle any simple query / error from end user which is not required any customizing changes ?