Attribute ADDR_SHIPT Ship to address

[Former Member]

Hi,

I have a problem I cannot resolve that for some of my users the Ship to address number has been maintained in the attributes in PPOMA_BBP so that the user has a default delivery address. However, no matter what we do the ship to address is not defaulting into the cart even though the address can be found via the F4 search help from the cart itself. Does anyone know why this would happen as it only happens for a few users?

Thanks

Andrew

[ricardo_cavedini · Accepted solution]

Hello,

You can take a look at note 1055203. It is useful if you are using a public template.

Kind regards,

Ricardo

[Former Member · Accepted solution]

Hi,

Thankyou for the note but we are unable to implement as it already exists. The issue only affects a small minority of users and it seems to be an issue after the user has been re-provisioned by CUA. Do you have any thoughts on that?

Thanks

[former_member183819 · Accepted solution]

Hi

old template

spl request

goods and services.

which user has issues?

[Former Member · Accepted solution]

Hi,

The user has issues when using special request.

Thanks

[Former Member · Accepted solution]

Hi,

Please check whether you have checked the default flag or not for the ship to address attribute in transaction PPOMA_BBP.

[Former Member · Accepted solution]

Hi,

The address has been maintained in the ADDR_SHIPT in the user attributes and the address number exists in the ADRC table and is linked to the BP. I have a number of users that have this problem. Is there any other config I am missing?

Thanks

[Former Member · Accepted solution]

Hi Andrew,

Could you resolve this issue? I am facing the same issue. One particular user is unable to view the default Ship-To address.

Regards,

Ancy

[Former Member]

Thank you for all the answers

[Former Member]

No I have not resolved this issue yet and it seems to be a problem with the CP and BP relationship. i noticed the user had tow BP's and when I added the old BP back to the relationship the problem was solved.

Thanks

[Former Member]

Andrew,

Please ensure the following..

1) Address is maintained (check num in ADRC)

2) Check if the address is assinged to the BP

3) Ensure the user is not doing a shop for (in this case the defaults for the requestor will override)

4) Also ensure if mulitple attributes used then check "Default" at the attribute level

Hope this helps..

Let me know if you have any questions..

Regards

Rakesh

[former_member183819]

Hi Andrew

Are they inherited the ship to adress attribute? which version of SRM 550 or 700?

interesting..

however display

what is the entry for your address number.

check boxes?

Use Address as:

Standard Address

Ship-To Address Copy as Default

Invoice Recipient Address Copy as Default

Does addresses have BP number .check in adrc table too

br

Muhtu