Reminder of status change in Service Desk

[Former Member]

Hello

I have a requirement of setting up reminder on Service Desk message editing in workcenter, when a message was edited but status not changed (maybe similiar to the reminder of working time recording).

Is there such possibility in the standard Solman system?

[Former Member · Accepted solution]

Hello Przemyslaw,

This is not possible in standard. You have to develop your own method in order to do that.

Kind regards,

Stéphane.

[Former Member · Accepted solution]

Hello

Thanks for the answer.

Have you got any code snippet or instructions how to do it?

[Former Member · Accepted solution]

I don't but perhaps someone else does. Anyway you should ask to a CRM developper for help.

Kind regards,

Stéphane.

[Former Member · Accepted solution]

Sure

Thanks for help anyway.