Error creating company

[Former Member]

Dear all,

We are facing an error when we try to create a company in our newly created context.

When we click on Companies -> Create from the enterprise login, nothing happens.

If we upload through Excel, it generates a null pointer exception with no details.

Has anyone else faced this problem?

Regards,

Reshma

[Former Member · Accepted solution]

Hi,

1) Check the context external id ( its should not have any special charcter )

2) In wrokbook , please check the contect external id is maitained properly

3) check the cluster is active

4) check the directory confgration

Thank you,

Mani

[Former Member · Accepted solution]

Thanks Mani.

We were able to fix the problem. It was related to the timezone, since the customer was in China and we set the default time to China, but the oracle database time was set to US time. So when we created the Company, the system felt that we were trying to create something in the future, and did not respond.

We reset all our timezones to one and the problem was fixed.

Regards,

Reshma