Interested in SAP Event Management?

[former_member583013]

I am giving a webinar on SAP EM at 11am CST on Thursday 3/18.

To register: [http://www.qdatausa.com/index.php?option=com_qdatakc&view=webinars&id=69&Itemid=62|http://www.qdatausa.com/index.php?option=com_qdatakc&view=webinars&id=69&Itemid=62]

Description: Most companies use an integration partner to help them implement SAP. Once it's in who helps them realize the benefits of what they just implemented? Companies should consider using a "realization" partner to help them drive out the ROI and effectively use what they already have. The focus of this presentation will be on the scenarios and functionality that is pre-delivered with SAP EM and which you most likely already have.

Presenter: Kevin Wilson

Company: Q Data USA

Date: 03/18/2010 11:00:00 AM

[former_member271212 · Accepted solution]

Just a follow up, I missed this one but you can access the file.

http://www.qdatausa.com/index.php?option=com_qdatakc&view=video&tmpl=component&id=69

[Former Member]

Hello

I am currently working on a scenario for creating automatic activities from SAP ECC to SAP CRM. I will explain the current approach I am working with and then I will formulate my question/doubt:

- Current Situation: I am facing a scenario of the creation of automatic activities in sap crm. The triggered is developed in the ecc system based on a specific logic defined in the standard sap user exit at sales order entry. For example, if a sales order is blocked for delivery, a notification is created in sap crm (notification coming from sap ecc) based on this pre-defined logic.

I have read that with the SAP Event Management I am able to manage this kind of scenarios but with a different approach. If I understand well; with the SAP Event Management I am able to develop my logic in a "Z" method and include the logic in a specific BADI (For example: BADI for Sales Orders). My doubt/question comes here with the following:

- Doubt/Question: Is it possible to include this "Z" method in the badi for the Sales Orders?. What is the trigger of the program at Sales Order entry for calling this BADI?.

  I have found the following link with more information:

     http://scn.sap.com/community/scm/event-management/blog

Is it possible to use SAP Event Management to manage the scenario I have detailed in my current situation?. My intention is only to user the standard customizing for the triggering logic, but then I will want to use my own code for creating the automatic Activity in SAP CRM.

Thx again for your help and best regards.

[former_member190756]

Hello Alberto,

i'm not really sure how you want to use EM in this scenario.

What you refer to is the EM Application interface that gets feeded with application data e.g. from a Sales Order inside BADI or User Exit implementations. Afterwards Event Handler are created with milestones in EM. EM is a separate software component. As i understand your requirement you want to interact from ECC directly with CRM.

Best regards,

Steffen

[Former Member]

Hello Steffen   

Thx for your quick reply.

I thought that using the following steps:

http://scn.sap.com/community/scm/event-management/blog/2008/02/13/sap-event-management--generic-extr...

I was able to acomplish my scenario with a more standard SAP solution.

My objective is to create automatic activities in SAP CRM based on a pre-defined logic that cause the trigger from the ECC System. The example for the Sales Order Blocked for Delivery was a good one. If a Sales Order is blocked for Delivery, then my coding in the User Exist was able to recognize this action for creating a RFC connection to SAP CRM for the actual creation of the activity.

With Event Management I thought that I was able to avoid the user exit point by Customizing a standard solution. I thought that if I use Event Management, I might be able to recognize this tigger for the sales order blocked for delivery and include my "Z" method in a specific Badi or Class.

What do you think based on my current scenario?. Is it valid the approach of using Event Management or is it better the way I am currently implementing this scenario?

Thx a lot for your support.

Br

Alberto

[former_member190756]

You could recognize the trigger but the functionality you refer would then extract data to SAP EM. In principle you could then inside SAP EM trigger CRM. But you would not gain much as you would have to code the integration to CRM inside EM. It would only make sense if you have a complete process you want to track

e.g Kevin descibes here an Order to Cas h Process:

http://scn.sap.com/people/kevin.wilson2/blog/2007/07/11/configuring-an-end-to-end-scem-scenario-13

If you have a similar process you would benefit from using EM.

Best regards,

Steffen