Customized Status profiles in Solman Service desk

[Former Member]

Hello All,

I have a situation where i have to maintain Two different Statuses for two different users: Key user and Message processor in solman servicedesk.

Statuses for Key user are:

1. NEW

2. Testing

3. Rework

4. Confirmed

Statuses for Message Processor are:

1. NEW

2. In process

3. Customer Action

4. Sent to SAP

5. Proposed Solution

What i have done: I have copied Status Profile SLFN0001 to ZSLFN002 and assigned to Transaction type ZSL1(this is copied from Standard SLFN). And assigned the customized status profile in object type S_USERSTAT for the role of Message processor.

But the customized statuses are not reflecting for the users.

Please help me. I have very short time to complete.

Plz give solution as soon as possible.

Regards,

Vinod

[prakhar_saxena · Accepted solution]

Hi Vinod

You can only have one status profile assigned to one transaction type.

so in your case you can have a status profile covering all the status values i.e 9 but

Access can be restricted to Key User and message processor using authorization key assigned to user status giving u a flexibility

Hope it solves ur problem

Regards

Prakhar

[Former Member · Accepted solution]

Thank you for the Reply.

Can you plz provide steps, link or docs related to this process which explains the steps for customizing of authorization keys.

Regards,

Vinod.

[Former Member · Accepted solution]

Hi Prabhakar,

Thanks a tons, Your solution worked for me.

Can u send me any link or doc related to customized statusprofiles creation.

That means, i want to create a status profile similar to SLFN001 with diffrent values.

Regards,

Vinod

[prakhar_saxena · Accepted solution]

goto

spro-scenario specific settings-service desk-status profile here choose the slfn001 and copy it to z* and create status values whatever you want and later

assign it to ur transaction type

regards

prakhar