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Mail Forwarding not working

Former Member
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Dear Guru's,

After configuring the SCOT in our system, we enabled the mail forwarding option in SO36 but it not reflecting. After doing this, if I send a mail means it should show 2 receipt address, but its showing only sap user id not mail id.

Could anyone suggest on this.

regards,

Guna

Accepted Solutions (0)

Answers (2)

Answers (2)

0 Kudos

Hi BasisGuna,

You have hit one of the limitations of SAPconnect. The SAP system is not designed to be used as a mail backbone. Below is a excerpt from Note 403128:-

Symptom

A mail (or FAX) is sent into an SAP System and is supposed to be

delivered to a user there. The user, however, uses the system to forward

his mails to another mail system. This works only in exceptional cases.

Additional key words

SAPconnect, Office, office, forward, message, document

Cause and prerequisites

For some (or all) users of the SAP system, SAP made the setting that

they use an external mail system. This can be achieved in two ways:

o Mail system group (as of Release 4.6B)

For the current SAP System the mail system group was activated in

the "Shared office settings". For some (or all) users, a

deviating mail system was set as home mail system.

o Automatic forwarding

For some (or all) users, an automatic forwarding to an external

address was set.

Solution

The SAP System is not designed to serve as a mail backbone. It is not

planned to execute a re-routing via the SAP System.

The system must make the routing required for the home delivery before

the mail reaches the SAP System. If the system sends the mail into the

SAP System, it tries to deliver it there. SAP cannot guarantee a forward

routing to another mail system.

underlineThe automatic forwarding and the mail system group are only for mails

that are created and sent within the same SAP System_underline_

Michael

Former Member
0 Kudos

Hi

Trying to send mails manualy through scot first.

Former Member
0 Kudos

Hi,

While sending it manually, its working fine. After we did the forwarding in SO36, its not working.

Kindly suggest why its not forwarding.

regards,

Guna