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You can create a free-of-charge subsequent delivery if, for example, a customer receives too few goods, or if the goods have been damaged in the shipment. The system uses the free-of-charge subsequent delivery to create a delivery.
If a customer makes a complaint, you create free of charge subsequent deliveries to send products later to the customer free of charge.
here there is no need to create the memo as u ll be sending the Goods itself.
Prerequisites
The complaint must be based on an existing order.
Process Flow
You create a sales document with the document type for free of charge subsequent deliveries and refer it to an existing order. To do so, you have to enter which sales order the complaint is based on.
In Customizing, you can block the free of charge subsequent delivery from being delivered immediately. Go to Sales ®Sales Documents Sales document header ®Define sales document types, and select the Delivery block field in the Shipping section.
After you have checked the goods, you can implement one of the following activities for the complaint:
Approve it by deleting the delivery block.
reject it by entering a reason for rejection.
to create the free of charge delivery,,, follow the same steps used in order creation, use the document type FD ( standard )
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