Hi
I need some help on warranty claim processing......
1.I have created a master warranty in BGM1 at Item Level we have to put Service Item and the counter for this service item should be 1yr, 500 hr and 9999 kms reading....can anybody guide me where should i enter and what should be the format to achieve this.
2. Is their any provision of entering Installation certificate in SAP...
3. Any body guide me how to use Function Location and Equipments ?
3. After creating a warranty claim can any body guide me how to capture price for service item and Labor Cost.
4. How to configure warranty Checks and VSR Check Logs.
5. If we have 3 items in one claim A. Part to Part Replacement B. Service Item and C. Lubricant Cost then how can we perform this action as for line item a their should be a FOC order and the amount for that item should be zero and for item B and C it should take the price.
6.after the claim being in process i am clicking in action tab and tried to create FOC order , credit memo request and debit memo request but i am unable to create that.
7.For Part to part replacment when their is GR for that material it should be handled Via SD process or is their any process in warranty itself.
guide me guys..
Thanks and regards in advance
Harmeet singh Shah.
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