CUP - How to de-activate the workflow types - SP10

[Former Member]

Hi forum gurus,

I am currently customizing a brand new installation of AC 5.3, SP10.

We have activated all the workflow types under the Miscellaneous tab by mistake, which has now resulted in several

unused request types.

I have tried to de-activate the workflow types but get the following error, Cannot deactivate since the field is in use in Request Type. The system does not even allow you to delete the request types only to de-activate it.

Is there any way to deactivate these workflow types so that they do not appear?

Thanks,

Prevo.

[Former Member]

Prevo,

Has anyone created request using those request types? If yes then only way to deactivate the workflow would be to archive all the requests.

Regards,

Alpesh

[Former Member]

Hi Alpesh,

NO requests have been created thus far! Its a brand new implementation.

I don't want non-used initiators and request types to be displayed from within

the CUP configuration tab, hence my request.

Rgds,

Prevo

[Former Member]

Prevo,

In that case, make sure to deactivate the requests first and then you should be able to deactivate workflow type.

Regards,

Alpesh