Tracing the Incident No. for Role Assignments

[Former Member]

Hi,

We have Solution Manager Ticketing System and the security team assigns Roles to user ids in the CUA based on the tickets. But, when we take a list of Role assignments at the end of the month, we do not know the Ticket no. based on which the role was assigned to the user.

Is there a way we can maintain the incident/ticket number when a role assignment is made to a user, we checked up and found that there are no fields available in su01 to capture or store the incident number.

Please clarify.

Thanks and Regards,

Nagu

[Former Member]

Hi Nagu,

There is no correlation between the Service Desk in SAP Solution Manager and the incident resolution. You have to build a specific report corresponding to your needs.

Kind regards,

Stéphane.