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When do we use sales doc type RA and RAS in return process

Former Member
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Hi,

When do we use sales doc type RA and RAS in sales return process. Please explain.

As per my understanding RA document is used when you have sold some thing and customer wants it to be repaired then you

1 create sale order RA type

2 Create inbound delivery against it.(Sale order.

3. Create service order from sale order

4. Confirm operations and material consumption for service order.

5. Create billing request using DP90 transaction

6. Technically complete service order.

7.Out bound delivery for the repaire part and revenue posting through Finance.

Now when do we use RAS sales document type. Please explain.

regards,

N.Nagaraju

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Answers (2)

Answers (2)

Former Member
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Thanks for the help.

N.Nagaraju

Former Member
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Hi,

As process discribed by you is perfect, with RA Document type

RAS is used when you want to create repair request from Notification(From CS Module).

Then rest all other process is same.

Kapil

Former Member
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Hi,

Can I create same RA from notifications too. If not what is the difference between them (RA & RAS).

Is it possible that I can not create a service order from RAS (Sales order retuen)

Please kindly help me to figure out the difference.

Reg,

NNR