We are having a problem with sales orders that have pallet lines added to them (material #5621/#5622). They are added by the CSR's but when the delivery is put on them, the line is not there. An example is order# 667277. Line 20 was added with material # 5621 (chargeable pallets). When the delivery (80707744) was put on, the line disappeared and was put back on by the shipping department as material #5622(free pallets), because they were unaware that they were chargeable pallets. We need to know why the pallet lines are dropping of orders.
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